That's a giveaway it's fake right off the top as you can't renew something you never had to start with. I get at least two per week thanking me for my (a random 'charge' of roughly $250 to $450) purchase of Norton, BitDefender, Microsoft Defender, Geek Squad coverage, LifeLock, etc. The Norton scam is like lots of other scams. Very much consider cancelling your current credit cards and having the providers get you new ones with new numbers. Good idea to change the account as you may not be certain what the scammer managed to get access to while on your computer. All you had to do was shut down AnyDesk to break the connection to the scammer. It wasn't necessary to unplug the computer. Put the main AnyDesk app in the Applications folder in the trash.

Follow through the folder path, /private/var/folders/dr/xp圆ms_14plbf4_dgtnsmx9w0000gn/C/ and put the file in the trash. Go to the Preferences folder of your user account and put the file in the trash.ĭouble click the icon on the desktop for your Mac so you can see the normal folders (Applications, Library, Users) and a bunch of normally hidden stuff. Open the Movies folder in your account and put the file anydesk (an alias) in the trash. You needed to show them with the command just above in order to see and get rid of part of AnyDesk because the first item listed above starts with a period, and the fourth item is in a normally hidden area of the drive. You'll see a lot of extra stuff that's normally hidden. Next, while still in the Finder, press Command+Shift+H to open your user account home folder. (Command+Shift+period) to show all hidden items. private/var/folders/dr/xp圆ms_14plbf4_dgtnsmx9w0000gn/C/ įirst, click anywhere on the desktop so Finder is the name of the foreground app at the top left. Users/your_user_name/Library/Preferences/ And what a shock, holding the Option/Alt key (or any modifier key) doesn't bring up any 'Uninstall' button.īesides the main app, the bolded items are what you need to get rid of: Most of this doesn't even exist where they tell you to look.

Delete the ~/.anydesk-ad_/ and /etc/anydesk-ad_/ folders for custom AnyDesk clients.Delete the ~/.anydesk/ and /etc/anydesk/ folders for standard AnyDesk clients.Click 'Uninstall' on the top right corner of the window.These are the instructions that are supposed to work to remove the app: You can connect to someone else, or allow someone to connect to you. I just downloaded and installed the app to see what it would do. Don't bother to download any of the installers as their uninstall instructions are worthless.

Anydesk com app